Terms & Conditions

These terms apply to every quote, booking and service Peninsula Removals provides, whether made through this website, by phone, or by message. By confirming a booking you accept these terms. They are governed by the laws of England and Wales.

We provide house removals, man & van, furniture removals, rubbish removal, house and garden clearance and office clearance. Coverage, availability and examples of our work are described on this website.

The instant quote on this website is an estimate based on the items, access details and addresses you give us. The final price is confirmed when the job is booked and will not vary by more than 10% from your quote.

If the information provided is materially inaccurate — for example missed items, restricted access or a change to the job on the day — we may revise the price, always explaining why before proceeding.

Your booking is secured by the deposit shown at checkout. The deposit locks in your time and date; the remaining balance is collected on the day of the job.

Deposits and balances are paid securely by card. Your receipt is emailed to you automatically after payment.

Let us know as early as you can — call 0800 042 1188 or email hello@peninsularemovals.co.uk. If you cancel or move a booking with more than 7 days' notice, your deposit is refunded or carried over to the new date. With less than 7 days' notice the deposit may be retained to cover the reserved crew and vehicle, though we will always try to find a solution that works for you.

On the rare occasion we cannot attend (for example vehicle failure or unsafe conditions), we will offer you the next available slot or a full refund, including your deposit.

Every job is covered by Fully insured up to £50,000 · Goods in Transit · Public Liability. Please note our cover excludes high-value items such as jewellery, cash and documents, and items you have packed yourself in boxes remain your responsibility unless we have packed them. If you are moving high-value goods, tell us in advance so we can agree extra cover.

You are responsible for making sure there is legal parking and clear access at both addresses, and for removing items you do not want moved. If our crew cannot access the property or complete the job for reasons outside our control, the booking may still be chargeable in full or in part.

For safety and licensing reasons we cannot remove hazardous materials — asbestos, chemicals, paint, gas canisters, batteries and clinical waste. Our crews will confirm what can be taken on the day.

We take care of your belongings and are insured as described above. Our liability for any loss or damage is limited to the value of the affected items and, in any event, to the price of the job. Nothing in these terms excludes liability that cannot lawfully be excluded.

We work to keep this website accurate and up to date, but details such as areas covered and opening hours (currently Mon–Sat 7am–7pm · Sun 8am–2pm) may change. Nothing on this site forms a legally binding commitment until your booking is confirmed.

If anything about your job is not right, tell us — we would rather fix it. Contact hello@peninsularemovals.co.uk or 0800 042 1188 and we will respond within one working day and put things right.